A leading distributor bringing innovative clinical diagnostic and research tools to life scientists, medical doctors, clinical researchers, laboratory professionals, and clinicians who are involved in basic research, drug discovery and development, biopharmaceutical production, and disease management.
You may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with customers. You are expected to understand and satisfy their customers' requirements and exceed their expectations whenever possible. The main aim is to provide excellent customer service.
Responsibilities
Have an understanding of the whole product portfolio of the company, customer base and identify areas of improvements towards customer satisfaction
Have a deep understanding of company’s process flow
Help to develop and improve customer oriented policies by ensuring processes are adhered to and improved
Respond to customer requests for quotes/enquiries in the shortest time; Requests should be responded within 1 day
Handle the general sales enquiry email
Monitor and liaise with business managers for all tenders and quotations
Achieve (at a minimum) assigned sales and gross profit targets
Manage, maintain and grow the assigned accounts; a clear understanding and knowledge of assigned accounts is paramount
Implement set product strategies and to follow described sales processes
Ensure and submit proper, accurate, timely and complete sales reports, forecasts and market information
Provide pre- and post-sales service and support
Ensure appropriate level of industry and competitive knowledge
Prospect new accounts and opportunities
Support management’s directives and efforts
Be a team player to all departments in the company
Perform any other related duties as management may require
Requirements
Related working experience preferred; candidates with no experience are also welcome to apply
Able to start working within short notice
Fast learner, dedicated, committed, self-driven and responsible individual
Ability to adapt fast-paced working environment
Prospect, develop and drive sales plans
Manage all key accounts and identity new customers
Evaluate customer needs and market competitors
Manage sales strategies to improve market share and profitability for the business
Provide regular reports to the management on sales movements and market intelligence
Build the company's image in the market as reliable partner for all their needs
Ability to work as a team member
Readiness to accept and face challenges
Ability to stay in good physical condition
Ability to remain calm in stressful situations
Salary Range
S$2,500 basic salary, depending on qualifications and working experiences
Business Executive (Research, Clinical)
